Creative Services
Frequently Asked Questions
Strategic Services
 
 
You say you are "affordable." What do you mean by "affordable?"
People have a hard time believing that an ad agency can actually be affordable. "Ad agency" just sounds expensive to most people. We understand. When we say we are affordable, we mean just that. Many, many companies have found our products and services to be priced below their expectations, especially in view of the excellent, one-of-a-kind results they receive. The proof is in our client list. It includes large and small companies - and lots of them. We say we are affordable because so many people can afford us - from the little software start up with four guys no one has ever heard of all the way up to the major company with hundreds of employees and national brand name recognition.
     
 

Do you have any experience in my industry? How will you know what to say about my business?
Over the years, we've helped our clients generate hundreds of millions of dollars in revenue for diverse businesses selling products ranging from tourism to fast food and services covering the gamut from software to credit counseling. Our campaigns consistently perform well in tight budget situations and in highly competitive arenas.

Like many ad agencies, we boast a talented, award-winning staff; however, the secret to the consistent persuasive power of our messages lies not just in our talent and experience. The key to our ability to come up with strategically sound, memorable advertising time and time again lies in a little-used archaic discipline - Aristotle's principles of rhetoric.

Utilizing this framework, we have devised a copyrighted method of gathering the information we need from our clients to do our job - to tell the truth and to tell it well. Because we know (regardless of the industry or market we are currently working with) what questions to ask, we also know how to get the right answers when it comes to persuading your target audience.

The end result is a message that is memorable in no small part due to its emotional impact - a key factor, research shows, in determining how well your message will be remembered.

How long will it take to complete my project?
Most projects take from six to eight weeks to complete. Often, the critical factor in the timely completion of an advertising project (be it print, web or broadcast related) is the client and their busy schedule. Typically, we schedule the entire project, including progress and presentation meetings, at the onset of your project. This allows you to plan ahead - and make the meetings - and it also allows us to finish your project as quickly as possible. The quicker we finish your project, the quicker it will be out there making you money. That's good.

How much should a company my size be spending on advertising and marketing?
Advertising done correctly is an investment, not an expense. A good rule of thumb: most companies spend between 4-10% of their annual revenue on advertising. Lower percentages represent maintenance mode while higher budgets point toward growth spending.

Where should I spend my ad budget - on the hot new product, or the old standby?
A common mistake made by many company owners is to decide to spend their ad budgets on developing a market for a new product instead of supporting their current sources of revenue. Though dangerous, this is a very common tactic. Conventional wisdom suggests a safer approach. Your advertising and marketing dollars should be spent in direct proportion to your current revenue. That means if the "Old Faithful" product is generating 75% of your sales, it should receive advertising and marketing support equal to 75% of your advertising budget. It is also wise to segregate a separate budget for new product or market development in order to safeguard your business. In this case, the old saying "dance with the one that brung ya" holds true.

What does your price include?
One of the ways we're different than most other ad agencies, freelancers or other kinds of suppliers is the way we price our product. The price we quote you is turnkey and includes everything. Then, when the project is finished, you own it. We don't play any of those "royalty" or "usage" games you may have probably heard horror stories about.

Our print projects (brochures, catalogs, direct mail, folders, inserts, etc.) include not only the cost of creative development but also printing. Frankly, that's one of the ways we know our prices are so competitive - by the number of times a client sees our estimate and then asks us how much more it will cost to print the job. They are always pleasantly surprised to hear that the price they already like INCLUDES the printing.

Similarly, when we do photography, custom illustration, motion picture, video, audio - or anything else for that matter, we'll happily make a copy of the masters for you when we are finished for your own use. Isn't that the way it should be? We think so.

How can I keep from wasting money on advertising?
This is a complicated question, but one that is asked (in different ways) almost every day in advertising. Here are a few helpful hints:

1. Buy a gun before the war starts
One of the most common mistakes companies make is to wait until the battle is well underway before they start arming themselves. In an attempt to "save" money, they spend none and then are forced to overspend to catch up later (if they can). A little money spent early on the right advertising and marketing strategies can stave off what could later become a major war with a competitor over market share. But don't be discouraged. If you have already waited too long to get started, take comfort in this - we have a great deal of experience successfully fighting uphill.

2. Start small and test
Another wise and frugal method is to start small (a brochure maybe, a direct mail piece here, a web marketing campaign there) and learn what works for you and your target market. Then, when the road to success is clear, more costly strategies can be implemented (and the rewards commensurately increased).

3. Remember who the boss is
You are not the boss. Your customer is. To increase the effectiveness of your advertising and marketing spending, be sure you are looking at the communication pieces that comprise your business growth strategy from the point of view of your target audience, not yourself.

4. Find someone trustworthy who has done it before
There is nothing new under the sun. Really. Someone has done it before. When it comes to advertising, it was probably us. Over the years, we've helped hundreds of clients generate hundreds of millions of dollars in revenue for their businesses. Chances are, we've seen the issues you are facing now before.

5. Don't give up
So that direct mail piece you did five years ago with your brother-in-law didn't work for you and you haven't tried anything since? We understand (we have brothers-in-law too). But don't give up. The only way that money was truly wasted is if you didn't learn from it. Was the message wrong? Did you have the right audience targeted? Was your list on target? Did you differentiate your product successfully from your competition? Did the sales department really track the thing accurately? Sometimes platitudes are somewhat useful. Here are two: "The only way to lose is to quit;" AND "You can't win if you don't race."

   

Lancaster Advertising & Marketing, a Dallas area ad agency 

 
 
 
       
 
 
 
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